DFCC Bank PLC (DFCC Bank) recently convened its Annual Branch Managers’ Conference, bringing together branch leaders from across the island to align on strategy, leadership expectations, and customer experience priorities for the year ahead. Held under the theme “Believe, Build and Become,” the conference marked a decisive moment in the Bank’s ongoing transformation journey. With a clear focus on becoming Sri Lanka’s most customer-centric bank, the forum reinforced the role of branch leadership in translating strategy into everyday customer impact.
The programme combined strategic direction with practical leadership development. Key initiatives introduced during the conference included the launch of the Branch Manager Talent Pool and a dedicated Regional Managers’ platform, aimed at strengthening succession planning, accountability, and execution excellence across the network. Interactive working sessions enabled branch managers to share insights, address operational challenges, and align on measurable priorities for 2026.
A special leadership session by Deepal Sooriyaarachchi on “Be a Branch Leader” focused on customer-centric decision-making, ownership mindset, and building high-performing teams — reinforcing the expectation that branch managers serve not only as operational heads, but as culture carriers.
Chairman Jegan Durairatnam delivered a keynote address outlining the evolving banking landscape and the strategic imperatives shaping DFCC Bank’s future. An interactive panel discussion featuring Chairman Jegan Durairatnam, Chief Executive Officer Thimal Perera, Deputy Chief Executive Officer Shamindra Marcelline, and members of the senior leadership team provided a candid platform for dialogue, clarity, and alignment.
The conference also recognised top-performing branches and regions, underscoring the link between disciplined execution and sustainable growth.
As DFCC Bank advances its ambition to become the most customer-centric and easiest bank to work with, the Annual Branch Managers’ Conference served as both a reflection points and a launchpad – setting the tone for a landmark year ahead.
